Remote Support

Need your critical applications managed but not ready to move your hardware? Losing critical talent as your workforce retires and, having difficulty finding replacements?

Finding skilled Mainframe Technical and Applications professionals is becoming more difficult, Blue Hill will provide the skills and talent you need, to deliver 24/7 end-to-end support

Remote Support - data command center

Our Remote Support includes:

  1. Mainframe, AS/400, iSeries, and Server/Cloud Infrastructure Technical Services
  2. Applications Mainframe COBOL Support and Maintenance
  3. Operations and Console Monitoring
  4. IT Infrastructure Management

How We Support Our Clients

Flexible Support Services – select only those services required and add on others as needs change.

This Ivy League University selected Blue Hill for our flexibility in providing Mainframe support services. We provide 24/7 Remote Mainframe Production Control/Job Scheduling, batch job management and monitoring services, as well as first level support for job abends, changes, and ad hoc requests, and added Technical Systems support a year later.

Acquiring Remote Mainframe support in a phased approach is what this County Government required. Starting with Mainframe Technical support for its disaster recovery environment; and expanding Blue Hill services to include Operations support.

Re-Deployment of Resources – concentrate on your core business and meet the needs of your customers.

Blue Hill provides seamless and continued day-to-day Remote support of the Mainframe platform. This Manufacturing Company is able to now focus on transforming its current mainframe applications to another technology platform.

By providing 24/7 fully managed Mainframe support, Blue Hill is accountable for maintaining high availability and integrity of the Mainframe platform on a day-to-day basis. This made it possible for this Financial Company to focus on its transformation project.

Retiring Workforce – mitigate the risk of losing experienced staff now and in the future.

Due to the retirement of a systems programmer and the need for Mainframe technical expertise, Blue Hill was selected to provide this Insurance Company with Remote staff augmentation for the production and disaster recovery environments.

Phased Approach – Start with Remote Mainframe support prior to a hosted solution.

This State University wanted to “test the waters” by initially receiving Technical Systems and Database Administration support to replace retiring workforce. After a year this University was completely confident in Blue Hill and chose to transition into a fully managed Mainframe-as-a-Service Hosting solution.

Project Based Support– expand your IT department with experienced technical and operational support as needed

Blue Hill provides Remote Technical Mainframe support for this mid-west Insurance Company. Our staff backs up the existing part time staff with a baseline of monthly hours to use as required.

Our Remote Support will help to:

address skilled staff shortages

Address Skilled Staff Shortages/Retirements

provide 24x365 staff coverage

Provide 24×365 and 100% On-Shore Staff Coverage

IBM operating system

Upgrade IBM Operating Systems and ISV/Third Party Software

remote monitoring

Provide Capacity Planning and Performance Management

Blue Hill’s On-Shore systems programming and technical support will seamlessly meet your immediate and long-term needs.

Our flexible delivery approach includes functional requirement or by shift, including nights and weekends.

We will introduce operational efficiencies to keep your infrastructure running smoothly.