Remote Support

Need your critical applications managed but not ready to move your hardware? Losing critical talent as your workforce retires, while having difficulty finding replacements?

If finding skilled Mainframe technical and Applications professionals is becoming more difficult, we can provide the skills and talent you need, to deliver 24/7 end-to-end support

Remote Management

Our Remote Support includes:

  1. Mainframe, AS/400 iSeries, and Client Server Technical Services
  2. Applications Mainframe COBOL Support and Maintenance
  3. Operations and Console Monitoring
  4. Infrastructure Management

How We Support Our Clients’ Remote Services Needs

Flexible Support Services – select only those services required and add on others as needs change.

This Ivy League University selected Blue Hill for our flexibility in providing Remote Mainframe support services. We provide 24/7 Remote Mainframe Production Control/Job Scheduling, batch job management and monitoring services, as well as first level support for job abends, changes, and ad hoc requests, and added Remote Technical Systems support a year later.

Acquiring Remote Mainframe support in a phased approach is what this County Government required. Starting with Remote Mainframe Technical support for its disaster recovery environment; and expanding Blue Hill services to include Remote Operations support.

Re-Deployment of Resources – concentrate on your core business and meet the needs of your customers.

Blue Hill provides seamless and continued day-to-day Remote support of the Mainframe platform. This Manufacturing Company is able to now focus on transforming its current mainframe applications to another technology platform.

By providing 24/7 fully managed Remote Mainframe support, Blue Hill is accountable for maintaining high availability and integrity of the Mainframe platform on a day-to-day basis. This made it possible for this Financial Company to focus on its transformation project.

Retiring Workforce – mitigate the risk of losing experienced staff now and in the future.

Due to the retirement of a systems programmer and the need for Mainframe technical expertise, Blue Hill was selected to provide this Insurance Company with Remote staff augmentation for the production and disaster recovery environments.

Phased Approach – Start with Remote Mainframe support prior to a hosted solution.

This State University wanted to “test the waters” by initially receiving Remote Technical Systems and Database Administration support to replace retiring workforce. After a year this University was completely confident in Blue Hill and chose to transition into a fully managed Mainframe-as-a-Service Hosting solution.

Project Based Support– expand your IT department with experienced technical and operational support as needed

Blue Hill provides Remote Technical Mainframe support for this mid-west Insurance Company. Our staff backs up the existing part time staff with a baseline of monthly hours to use as required.

Our Remote Support will help to:

Address skilled staff shortages

Provide 24x7x365 staff coverage

Support/Upgrade IBM Operating Systems and ISV/Third Party Software

Provide Capacity Planning and Performance Management

Our On-Shore systems programming and technical support and flexible delivery approach will seamlessly support your immediate and long-term needs, by functional requirement or by shift, including nights and weekends.

We will introduce operational efficiencies to keep your infrastructure running smoothly.