Remote Support for Managed Services: Navigating the Retiring Workforce

June 12, 2024

In the dynamic landscape of managed services, Blue Hill Data Services stands out for its unwavering commitment to delivering tailored solutions to each client. As the industry faces challenges with a shrinking workforce for legacy environments, the importance of Remote Support for Business IT Environments cannot be overstated. Blue Hill recognizes this necessity and continues to excel in providing essential support to its clients.

Blue Hill Data Services recently added 4 new mainframe and midrange system remote support services clients. Each client is from a different industry. These organizations selected Blue Hill because of its knowledge, flexibility, and the fact it delivers all its mainframe and midrange system remote services from its On-Shore USA team.

Remote support services are a quick, low risk, and cost-effective way to address the growing problem caused by the surging retirement of employees with Mainframe and iSeries expertise. Within 60 days of initial contact, most clients can transfer mainframe and mid-range tasks to Blue Hill’s team. The services supplement the client’s remaining staff by providing full-time, part-time support, or coverage for a single shift.

This frees an organization’s remaining staff to work on important business projects while Blue Hill remotely manages the legacy systems. Blue Hill remotely supported clients receive a primary resource as well as backup resources cross trained on their environments. These backup resources are ready to step in when additional coverage is needed.

Two of the new clients were particularly impressed by Blue Hill’s flexibility and mainframe expertise. One is a leading software and IT services provider, while the other is a state-owned public transportation system. The third new client, a large non-profit organization, required fully managed remote support services from mainframe experts based in the United States. Blue Hill’s 100% Onshore USA services fulfilled this need, providing timely support for its z15 Mainframe. The fourth new client, a book publisher with an AS/400 system, chose Blue Hill for its iSeries expertise and US-based services. The culture of Blue Hill and its employees was also an important quality for these clients. Blue Hill was the right fit for mutually beneficial partnerships.

Blue Hill Data Services is proud of its capabilities and enhanced offerings, ensuring that clients receive unparalleled support and guidance. Blue Hill combats the retiring workforce challenge through initiatives such as hiring younger staff who pairs off and trains with experienced staff members, further education through certifications, courses, and attending conferences. Through these initiatives Blue Hill has become an epicenter for companies to come park their IT environments and let Blue Hill maintain and monitor it.


Key Features of Blue Hill’s Remote Support Services:

  1. Comprehensive Remote Support: Blue Hill Data Services offers end-to-end support encompassing technical, operational, and application assistance. From troubleshooting to performance optimization, our team is equipped to manage all aspects of your IT environment.
  2. Tailored Solutions: Recognizing that each client’s needs are unique, Blue Hill Data Services provides custom-made solutions to address specific challenges and requirements. Our approach ensures that clients receive personalized support that aligns perfectly with their business objectives.
  3. Platform Agnostic Support: Whether clients operate on IBM z/OS, IBM i (OS/400), Linux, Unix, or other platforms, Blue Hill Data Services delivers seamless support across all environments. Our expertise spans various systems, allowing clients to focus on their core business while we manage the technical complexities.
  4. Proactive Monitoring and Maintenance: Blue Hill Data Services employs proactive monitoring tools and practices to anticipate and prevent issues before they impact business operations. By staying ahead of potential problems, we ensure maximum uptime and reliability for our clients.
  5. 24/7 Availability: Our dedicated support team is available round-the-clock to address any concerns or emergencies that may arise. Clients can rest assured knowing that expert assistance is just a call away, regardless of the time or day.

In a rapidly changing landscape, Blue Hill Data Services remains steadfast in its mission to empower businesses with reliable, efficient, and cost-effective managed services.


About Blue Hill Data Services

Blue Hill Data Services consistently achieves 100% client satisfaction by providing Private Cloud and fully managed 24/7 data center hosting solutions, with a full array of IT support services.

Blue Hill delivers all services from On-Shore, USA, and since 1994 has supported government and commercial clients; helping reduce operating expense, eliminate capital expense, mitigate the risk of a retiring workforce, meet all regulatory compliance, and audit requirements, and achieve 100% client success with their objectives.

Blue Hill specializes in mainframe-as-a-service, and also provides multi-platform support services and infrastructure solutions. Blue Hill successfully carved out a niche in supporting Mainframe mission-critical business applications. Functioning as our Clients’ partner, Blue Hill can support client environments either indefinitely or until they choose to move off the Mainframe platform to other platforms while providing flexibility in reducing costs as utilization decreases.

Blue Hill’s differentiators include providing customized solutions, flexibility both in contract and solutions, cost effectiveness, and personalized attention. Client data center environments can be hosted within Blue Hills’ private cloud facilities, or Blue Hill support services can be delivered remotely to the Client’s site.

IT Managed Delivery Services and Solutions:

  • Mainframe-as-a-Service (MFaaS)
  • AS/400 – iSeries-as-a-Service
  • Server/Cloud Infrastructure
  • Applications Development and Maintenance Support Services
  • Disaster Recovery and Business Continuity
  • Colocation Services
  • Remote Support
  • Software-as-a-Service – Credit Insurance and Debt Protection Solutions (XyberNET)

Blue Hill’s deep technical skills and longstanding experience enable support of our clients’ legacy environments as well as implementing modern technology solutions.

We do not force clients to upgrade or change the way they are used to doing business. This enables seamless transitions, minimizes risk, and completes migrations in shorter timeframes.

We are proud of our 100% client satisfaction.