Blue Hill Supports our Clients While They Transition to a New Platform
February 13, 2023
Blue Hill Clients remain with Blue Hill because of the successful partnerships we create and the quality and flexibility of the services we provide. Obtaining 100% Client satisfaction is a priority of Blue Hill’s and one of the reasons our clients extend and renew their contracts term after term.
The rare occurrence of a client transitioning away from Blue Hill is due to either migrating off the Mainframe platform, or in connection with an acquisition or merger.
During these transition periods, while client staff is focused on its core business projects, the Blue Hill team members support and maintain the clients’ day-to-day operations. Acting as an extension of the client’s IT department, our skilled team members communicate with the client on a regular basis. This assures the client that their Mainframe platform and workloads are being properly supported and are meeting or exceeding service levels. Blue Hill’s support services include hardware engineering, technical systems support, capacity planning, performance monitoring, production control, job scheduling, console operations, business continuity, etc.
In some cases, transitioning to a new platform can take several years. Blue Hill will maintain and support our client’s existing OS version level ‘as-is’ without forcing an upgrade. Our guarantee is to deliver cost effective and flexible solutions, as applications are migrated off the Mainframe and resource utilization is reduced.
Blue Hill has formal disengagement processes and procedures managed by the Account Manager, which includes all required security activities, final backups, disposition of physical or virtual tapes, DASD wipe or destruction, etc.
As a result of such successful partnerships with our clients, often, Blue Hill clients transition off the Mainframe platform and host the newly transitioned applications within Blue Hill’s server/cloud infrastructure. We also provide dedicated ‘read-only’ Mainframe environments for archived historical data, to be available to the client when required.
“I am confirming our request to decommission the use of the mainframe on 12/31/22. We have been a client of Blue Hill data for nearly 20 years and have always received superior service. Your Operations team has managed our day to day needs very well and with consistency. Any new requests, upgrades, projects, annual DR tests, etc. were also handled quickly and professionally. It has been a wonderful partnership and our decision to migrate to a newer in house written and supported system was a difficult one. Thank you again to the Team at Blue Hill who has made this relationship a success over the years!!”
“Also, to the wider group here, we really have appreciated working with you all these years. You have been great to work with – always professional and responsive!!
Wishing you all a Happy New Year!”
About Blue Hill Data Services
Blue Hill Data Services consistently achieves 100% client satisfaction by providing Private Cloud and fully managed 24/7 data center hosting solutions, and a full array of IT support services.
We deliver all services from On-Shore, USA, and since 1994 we have supported government and commercial clients; helping reduce their operating expense, eliminate capital expense, mitigate the risk of a retiring workforce, meet all regulatory compliance, and audit requirements, and achieve 100% client success.
Blue Hill specializes in Mainframe and provides multi-platform support services and infrastructure solutions. We have successfully carved out a niche in supporting Mainframe mission-critical applications. Acting as our Clients’ partner, we can support their environments either indefinitely or until they choose to get off the Mainframe, providing flexibility in reducing costs as utilization decreases.
Our differentiation is providing customized solutions, flexibility both in contract and solutions, cost effectiveness, and personalized attention. Our client’s data center environment can be hosted within Blue Hills’ private cloud facilities, or Blue Hill support services can be provided remotely to the Client’s site.
IT Managed Delivery Services and Solutions:
- Mainframe-as-a-Service (MFaaS)
- AS/400 – iSeries-as-a-Service
- Server/Cloud Infrastructure
- Applications Development and Maintenance Support Services
- Disaster Recovery and Business Continuity
- Colocation Services
- Remote Support
- Software-as-a-Service – Credit Insurance and Debt Protection Solutions (XyberNET®)
Our deep technical skills and longstanding experience enable us to support our clients’ legacy environments as well as implement new technology solutions.
We do not force clients to upgrade or change the way they are used to doing business. This enables seamless transitions, minimizes risk, and completes migrations in shorter timeframes.
We are proud of our 100% client satisfaction.
Executive Director, Sales and Business Development
Blue Hill Data Services/CAPS/XyberNET